Pioneer Telephone’s Success with Project Insight

How Pioneer automated a manual system to give remote field techs, managers, and contractors access to a central database for real-time updates.

Our primary goal was to automate a manual system that allowed remote field techs, managers, and contractors to access a central database for real-time updates. Project Insight was the only solution that offered a mobile website to facilitate this.

- Department Manager of Wireless Infrastructure

Industry

Telecommunications

Employees

1000 people

Challenges

Lacked a central repository for effective project tracking
No way to track resource allocation
Lacked an automated system for real-time updates

The Pioneer Story

Pioneer’s operations were difficult to manage due to disconnected, manual processes. Project updates came from paper notebooks, spreadsheets, handwritten notes, and conference calls. Field reps made updates when they could, but nothing was centralized or trackable in real-time.

Why Project Insight?

Pioneer evaluated at least six products, but none met their mobile, real-time requirements—until they discovered Project Insight.

Mobile-friendly platform for remote access
Centralized data with real-time updates
Full feature set, unlike other solutions tested
Scalable to grow with Pioneer’s needs

The Results

Transitioned from a manual to an automated system
Improved project scheduling and resource allocation
Increased team productivity and transparency
Gave managers real-time insight and control

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