TierPoint's Success with Project Insight

How Tierpoint doubled their efficiency and eliminated lost data so that they could better organize their approach for customer requests with Project Insight.

Meet TierPoint

200+ people
  • Lacked the ability to keep projects organized
  • Needed a central repository for sharing information
  • No way to manage resource workloads for efficient workflow

Main Challenges

The company's old system had difficulties keeping projects organized. Because information was scattered, people in different departments and different locations could not access all the data they needed. Nor could the project system generate reports. Purchasing also required a central repository for unified traffic data, deliveries and finances. Since they did not have one, they kept tabs on accounts in Excel and, again, communicated through email. It was a clunky process.
  • Lacked the ability to keep projects organized
  • Needed a central repository for sharing information
  • No way to manage resource workloads for efficient workflow
"Project Insight, project management software, cut the number of problems down tremendously. Now we can see when things are required and prioritize all customer orders rather than use a first come first serve approach. In doing so, the software doubled our efficiency for people requesting equipment." - Purchasing Agent

Why PI

Management evaluated three different systems based on a list of criteria. One of their biggest requirements was ease of use. Another was a feature allowing project emails to be uploaded and attached to a project in the software. Other desired features included custom configuration, easily updatable software, transparency and control over permissions and accessibility. "We chose Project Insight because it was the only solution that met all our criteria," the purchasing agent said.
  • It was the only solution that met all criteria
  • Provided ease of use – a major consideration
  • Offered alerts that enhanced workflow


"Our new project management system is easier and more efficient by miles and miles," Tierpoint's purchasing agent said. PI was able to help them cut down their number of problems tremendously. "In the past we'd sometimes receive email for an important order at the end of the day and might not get to it. Now we do. We've also eliminated lost emails." "With Project Insight we know when tasks have to be scheduled and what's required. As a result, we're now able to prioritize all orders rather than handling requests on a first come, first serve basis." "Bottom line: Project Insight project management software has doubled our efficiency."
  • Central repository allowed everyone to access required information for greater efficiency
  • Reporting and tracking capabilities kept projects on schedule
  • Customized templates reduced the amount of time to set up a project by 75%

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