TierPoint’s Success with Project Insight

How TierPoint doubled their efficiency and eliminated lost data spread across spreadsheet and emails so they could better organize their approach to customer requests.

Project Insight cut the number of problems down tremendously. Now we can see when things are required and prioritize all customer orders rather than using a first-come, first-serve approach.

- Purchasing Agent, TierPoint

Industry

Technology

Employees

200+ people

Challenges

Scattered project information and communications
No way to manage resource workloads efficiently
Lacked a central repository for unified project data

The TierPoint Story

TierPoint struggled with project fragmentation. Information was spread across emails, spreadsheets, and individual inboxes—creating disorganization across departments. Their purchasing team needed a centralized system to unify project requests, deliveries, and reporting.

Why Project Insight?

Management evaluated multiple systems, but only Project Insight met all of TierPoint’s requirements—especially ease of use, centralized control, permission management, and project email attachments.

The only solution that met all evaluation criteria
Easy to use and quick for the team to adopt
Alerts, custom configuration, and full permission controls

How Has PI Helped?

Created a central repository for shared visibility and collaboration
Reduced project setup time by 75% with templates
Enabled prioritization of requests based on urgency
Eliminated lost orders and emails
Doubled team efficiency in equipment and order requests

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