Project Insight Accessibility Statement

Updated: April 21, 2023

Project Insight is committed to ensuring digital accessibility for people with disabilities. We are continually improving the user experience for everyone, and applying the relevant accessibility standards.

Measures to support accessibility

Project Insight takes the following measures to ensure accessibility of Project Insight Software & website:

  • Include accessibility as part of our mission statement.
  • Integrate accessibility into our procurement practices.
  • Appoint an accessibility officer and/or ombudsperson.
  • Provide continual accessibility training for our staff.
  • Include people with disabilities in our design personas.

Conformance status

The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to improve accessibility for people with disabilities. It defines three levels of conformance: Level A, Level AA, and Level AAA. Project Insight Software & website is partially conformant with WCAG 2.4 level AA. Partially conformant means that some parts of the content do not fully conform to the accessibility standard.

Additional accessibility considerations

Although our goal is WCAG 2.4 Level AA conformance, we have also applied some Level AAA Success Criteria:

  • Images of text are only used for decorative purposes.
  • Re-authentication after a session expires does not cause loss of data.


We welcome your feedback on the accessibility of Project Insight Software & website. Please let us know if you encounter accessibility barriers on Project Insight Software & website:

  • E-mail:
  • Postal Address
  • We try to respond to feedback within 5 business days.

Compatibility with browsers and assistive technology

Project Insight Software & website is designed to be compatible with the following assistive technologies:

  • Chrome with most assistive technology extensions
  • Edge with most assistive technology software
  • Safari with most assistive technology software
  • Most modern browsers

Project Insight Software & website is not compatible with:

  • Browsers older than 3 major versions, or operating systems older than 5 years.

Technical specifications

Accessibility of Project Insight Software & website relies on the following technologies to work with the particular combination of web browser and any assistive technologies or plugins installed on your computer:

  • HTML
  • CSS
  • JavaScript
  • These technologies are relied upon for conformance with the accessibility standards used.

Limitations and alternatives

Despite our best efforts to ensure accessibility of Project Insight Software & website, there may be some limitations. Below is a description of known limitations, and potential solutions. Please contact us if you observe an issue not listed below.

Known limitations for Project Insight Software & website:

Color selection can be defined by users, some colors on charts may not conform with contrast rules, especially if user defined colors are incorporated into the charts.

Not all support videos have captions. We attempt to add captions to the most popular support videos. Also newer videos may not have captions added immediately.

Some forms, specifically designed for the mouse, like the Gantt chart drag and drop, or Kanban boards may not work well with a keyboard. Alternative methods for updating the data exists, so although there are mouse centric forms within the application, they are not required to successfully use the software.

Assessment approach

Project Insight assessed the accessibility of Project Insight Software & website by the following approaches:

  • Internal Testing
  • External evaluation

External evaluation & statement

An evaluation report for Project Insight Software & website is available upon request.

Formal approval of this accessibility statement

This Accessibility Statement is approved by:

  • Project Insight Executive Leadership Team

Formal complaints

We aim to respond to accessibility feedback within 5 business days, and to propose a solution within 10 business days. You are entitled to escalate a complaint to the national authority, should you be dissatisfied with our response to you.