ServiceNow Integration

Connect your ServiceNow tickets and tasks to Project Insight for a full picture of the project work associated with supporting your customers. Enhance operational efficiency, improve collaboration, and streamline workflows across teams.

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STREAMLINE WORKFLOWS & COLLABORATION

Unify ServiceNow tasks & communication across teams

Improve task prioritization and ensure real-time tracking of both service and project activities smoother coordination between IT and project teams.

Bi-directional integrations with like Jira and DevOps
Eliminate double entry
Save your team’s sanity

KNOW HOW BUSY YOUR TEAMS ARE

Manage resource allocation for both service and project tasks to prevent overload.

IT teams working in ServiceNow may have overlapping responsibilities with project teams, and integration allows for real-time insights into resource availability and potential bottlenecks.

Unify time tracking and billing features across both systems
Bill tasks according to specific rates or client agreements
Ensure that organizations track billable hours correctly and streamline financial processes

IMPROVE REPORTING

Handle risks & change management tasks smoothly with visibility for stakeholders

Track progress, resources, and service delivery in one unified view.
Link service disruptions to project timelines for proactive risk management.
Ensure compliance with a full audit trail across all activities.