Connect Freshdesk with Project Insight

Escalate support tickets into project tasks. With Project Insight’s Freshdesk integration, you can track time, manage effort, and gain visibility across your service and delivery teams.

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SUPPORT TO PROJECT

Convert tickets into tasks automatically.

When a Freshdesk ticket needs escalation, Project Insight auto-generates a task or project from it—complete with priority, assigned team, and due dates.

Centralized
Portfolio View

Track support-related tasks alongside project work. Consolidate time, effort, and outcomes into one reportable portfolio.

Team-
Aligned

Support stays in Freshdesk. PMs stay in Project Insight. Everyone stays in the loop—with synced updates and shared priorities.

Real-Time
Sync

Time, task status, and effort logged in Freshdesk can sync into Project Insight in real time for reporting and invoicing.

CROSS-TEAM VISIBILITY

Bridge the gap between support and delivery.

Push Freshdesk tickets into PI as trackable work items.
Sync time and effort for support-related projects and clients.
Use PI to forecast service demand and improve resource planning.
Report on delivery health and billable time tied to ticket resolution.

What sets Project Insight apart from other tools?

Turn support tickets into trackable tasks and full projects automatically
See project progress and priorities directly from Freshdesk—no switching tools
Roll up work from support into resource forecasts and sprint planning
Ensure nothing slips through the cracks with real-time sync and task status updates
Centralize work across support, dev, and project teams in one shared system of record

Connect Freshdesk with Project Insight

Convert tickets into tasks automatically.

Bridge the gap between support and delivery.

What sets Project Insight apart from other tools?

Over 10,000 users have found aperfect fit with PI

Over 10,000 users have found a
perfect fit with PI