What the IT department initially began searching for was a combined project management and help desk product. After carefully analyzing their set of criteria, Project Insight was chosen. The high level of expertise by the representative at Project Insight, the familiar scheduling engine, and the ability to get started right away were important factors in choosing the product.
Integrated with Zendesk for easy support tracking for clients
High-level of guidance and expertise from PI representatives
Met all requirements and centralized project communication