The information technology (IT) department at NFI is responsible for a wide variety of projects across three major areas of focus. "The majority of our time, probably 75%, is spent doing projects for external customers, supporting warehouse or transportation services," said the Chief Information Officer (CIO) at NFI. "IT is an integral part of bringing up that type of solution. We have to bring the warehouse management system up. Then we work the integration with the customers and directly with the external customers through our operations, their operations and their IT groups."

• Lacked company transparency across project groups and continents.
• Unable to see all task assignments for each project or company wide
• No efficient way to track actual time spent against time estimated
• Limited manual resource allocation process
• Differing management methodologies between project groups causing confusion for supporting IT teams

NFI is pleased with the responsiveness of the team at Project Insight and the flexibility of the software. The CIO said in closing, "For the most part we talk about what we want to do, and we figure out how to fit it into the system and Project Insight can handle it. So that's been the best aspect for me, is that we can customize the system to make it fit our process."

• Enables resource allocation
• Allows easy time entry and tracking
• Establishes accurate resource allocation capabilities
• Encourages collaboration between teams
• Facilitates the creation of a single project management methodology